SERVICE AGREEMENT
Service Agreement is a document. It is for you and your service provider.
The service provider is the person or organisation that provides you with supports.
The document says that you both agree about the services you are going to receive.
When you have agreed, you both sign the document.
The Service Agreement is a good way to make sure you receive the services that are right for you.
The Service Agreement is a good way to make sure you receive the services that are right for you.
And having a Service Agreement is a helpful way to make sure you have everything in writing if any problems occur
You can ask another trusted person to enter into the Agreement for you.
This might be a family member, carer, friend or other person.
The trusted person can speak for you.
Also, it’s a good idea to take a copy of your NDIS Plan to any meetings you have about your Service Agreement.
If you want to, you can attach a copy of your NDIS Plan to the Agreement.
The Service Agreement should include information about the supports you receive.
Talk to us about your supports. Tell us:
What type of supports you need,
How you want the supports,
Who you want to work with you,
When you need supports,
How long you will need the supports
What is expected of you -This is about your responsibilities.
What is expected of your service provider.
How you can end or change the Agreement.
What you can do if any problems occur.
Costs
How much the service costs
When you pay
How to pay
Reconnect will talk to let you know:
your rights
what supports will be provided
your responsibilities
their responsibilities
Of any considerations (if required)
Together we will:
Consult and talk to each other
Write the agreement
When do you sign the agreement?
After you or your trusted person has read the agreement.
After you or your trusted person is happy that the agreement meets your need and that you have had your say.
After provider agrees with what is written.
Sign the agreement if you are happy to agree to what is written.
Once you have signed, provider will sign.
You will be given a copy of the Service Agreement.
Don’t forget to keep a copy of your Service Agreement in a safe place.
